399bde | Privacy Policy and How We Keep Your Data Safe

1 Introduction

399bde (https://399bde.pro) places the highest importance on protecting your privacy and personal information. This Privacy Policy explains what data 399bde collects, how it is used, and how it is kept secure.

By creating an account on 399bde, using our services, or visiting our website, you are considered to have agreed to this Privacy Policy. Please read it carefully.

This policy was written with Bangladesh users in mind. We want every user to clearly understand what 399bde does with their data. Transparency is a core part of how we operate.

This Privacy Policy should be read alongside 399bde's Terms and Conditions. Together, both documents define your rights and responsibilities.

2 What Data We Collect

399bde collects information from you for various purposes. Full details are provided below:

Information collected at registration:

Full name (as per national ID)
Mobile number
Email Address (if applicable)
Date of Birth (for age verification)
Residential address

Information collected during identity verification:

National ID (NID) or passport photo
Selfie or live photo (where applicable)
Banking or mobile financial service details

Automatically Collected Information:

IP Address & Device Information
Browser type and operating system
Session duration and usage patterns
Cookies & Local Storage Data

399bde will never ask for your mobile banking PIN, password, or OTP. Any such request is fraudulent — report it to our support team immediately.

3 Why We Collect Data

399bde collects your information only for specific, legitimate purposes. We do not collect unnecessary data. The primary reasons are:

Purpose	Explanation
Identity Verification	To verify your identity and maintain the security of your account.
Payment Processing	To ensure accurate transactions during deposits and withdrawals.
Customer Support	To provide you with the right support when resolving your issues.
Legal Obligations	To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Security Monitoring	To detect and prevent fraudulent activity.
Service Improvement	To analyze and improve the user experience.

4 How Your Information Is Used

399bde uses your information in the following ways. Each use is fully compliant with regulations and is carried out solely for your benefit:

To create, manage, and secure your account.
To process deposit and withdrawal transactions and maintain transaction records.
To build your gaming history and statistics.
To send you relevant promotions and bonus offers (only with your consent).
To provide customer support and resolve complaints.
To detect and prevent suspicious activity.
To comply with instructions from legal or regulatory authorities.

399bde never sells your information to advertisers, data brokers, or any other commercial entity.

5 Data Sharing Policy

399bde shares your information with third parties only in very limited circumstances, and never for commercial reasons. Data may be shared in the following cases:

Payment Processor: Solely to process transactions with mobile banking services such as bKash, Nagad, and Rocket.
Identity Verification Service: With trusted third parties for KYC verification.
Legal Authorities: When required by a court order or government directive.
Security Provider: To prevent fraud and cybercrime.

Third parties with whom data is shared are also required to uphold the same privacy standards. 399bde has contractual agreements in place to ensure this.

6 Data Security Measures

399bde employs industry-standard security technologies to protect your personal information. Our security measures are outlined below:

SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
Two-Factor Authentication (2FA): An additional layer of security at login.
Firewall Protection: To block unauthorized external access.
Regular Security Audits: To identify and address system vulnerabilities.
Restricted Access: Only authorized personnel can access your data.
Data Backup: Regular backups to keep your data stored securely.

In the event of a security breach, 399bde will notify affected users as quickly as possible and take the necessary action.

7 Cookie Policy

399bde uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

Essential Cookies: For login sessions and security purposes. The site cannot function properly without them.
Functional Cookies: To remember your preferences (language, theme, etc.).
Analytics Cookies: To understand how the site is used — fully anonymized.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in or make payments on the site.

8 Your Rights

As a 399bde user, you have the following rights regarding your own data:

Right to Access: You can request to know what personal information we hold about you.
Right to Rectification: You can correct any inaccurate or incomplete information.
Right to Erasure: You can request that your data be deleted under certain circumstances.
Right to Restrict Processing: You can restrict how your data is used for specific purposes.
Data Portability: You can request a copy of your data.
Right to Object: You can object to certain types of data processing.

To exercise any of these rights, contact our support team. We will respond within 30 business days. Please note that certain data may be required to be retained for legal reasons.

No charges apply for exercising your rights. 399bde provides this service free of charge.

9 Minor's Data

399bde is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated data.

If you are aware that a minor is using 399bde, please notify our support team.

10 Data Retention Period

399bde does not retain your data indefinitely. How long information is kept depends on its type and applicable legal requirements:

Account Information: For as long as the account is active. 5 years after closure.
Transaction Records: Minimum 7 years for legal reasons.
KYC Documents: 5 years after account closure.
Log Files: 90 days to 1 year.
Cookie Data: At the end of a session or after 30 days.

Once the retention period expires, your data is securely deleted or fully anonymized.

11 Policy Changes

399bde may update this Privacy Policy at any time. Users will be notified of any significant changes.

Continued use of the website after any changes to this policy will be considered your acceptance of the updated terms. We recommend checking this page regularly. The date of the latest update is shown at the top of the page.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us through the following:

Get instant help via live chat — available 24/7.
Email: [email protected]
Visit the FAQ page for answers to common questions.

View FAQ Terms and Conditions

399bde Privacy Policy — How We Protect Your Information

What We Do to Protect Your Privacy

Encrypted Data Transfer

Secure Data Storage

Your Data Is Never Sold

Right to Rectification

Cookie Controls

Right to Erasure

Table of Contents