How we support you
Explore the key safety features 399bde has in place to support responsible gaming.
Set Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Limits set on 399bde take effect immediately and can easily be lowered at any time.
Session time limit
It's easy to lose track of time while gaming. At 399bde, you can set session time limits — once the limit is reached, you'll receive an automatic warning or be logged out.
Benefits of taking a break
When you feel like you need to step back, you can pause your account for 24 hours, 7 days, or 30 days. No gaming activity will be possible during this period.
Self-Exclusion
Self-exclude for an extended break. You can keep your account fully inactive for anywhere between 6 months and 5 years. This decision is completely confidential.
Turn off ads
You can opt out of promotional emails, SMS, or notifications at any time. 399bde respects your choice.
Professional Support
If you're concerned about problem gaming, our support team can connect you with a professional counselor — completely confidential and free of charge.
What Responsible Gaming Means
Responsible gaming means keeping gaming as a form of entertainment — not making it the center of your life. At 399bde, we want every player to game consciously, within their limits, and with peace of mind. The moment gaming shifts from enjoyment to stress, that's when problems begin.
Millions of people in Bangladesh enjoy online gaming, and the vast majority play without any issues. For a small number, however, gaming can become a problem. 399bde respects the importance of recognizing that moment and seeking help when it matters.
The core of responsible gaming is simple: know how much you'll play, how much you'll spend, and when to stop. Keep those three things in check and gaming stays fun every time.
399bde's responsible gaming tools are completely free and available at any time — no extra steps or approvals required.
Warning signs of problematic gaming
It's not always easy to tell when gaming is becoming a problem. Watch out for the following signs:
- Spending more time or money than you planned.
- Chasing losses by playing repeatedly to win back money.
- Cutting other expenses or borrowing money to fund gaming.
- Hiding your gaming habits from family or friends.
- Trying to stop gaming but being unable to.
- Feeling restless or irritable when not gaming.
- Neglecting work, studies, or family responsibilities.
- Using gaming as a way to relieve stress.
If you notice two or more of the signs above, please contact 399bde support or use the self-exclusion tool.
How to use the protection tools
399bde's safety tools are simple to use and accessible right from your account once you log in. Here's a step-by-step guide:
Log in to your account
Sign in to 399bde with your username and password.
Go to Profile Settings
Click your name in the top right corner to open the profile menu.
Open the "Responsible Gaming" section
You will find all the protection tools together in one place.
Set Your Preferred Limits
Set whatever you need — deposit limits, time limits, or self-exclusion.
Save
Limits take effect immediately. Changes may require a 24-hour waiting period.
Check In With Yourself
Ask yourself the questions below. Honest answers are what will help you most.
Have you spent more than your own set budget in the past month?
Have you ever chased losses by playing again and again after a losing session?
Have you ever lied to a family member about your gaming?
Is gaming affecting your sleep, work, or time with family?
Do you find it hard to stop gaming on your own?
Have you taken on debt or cut back on essential expenses because of gaming?
If you answered "Yes" to three or more questions, please reach out to 399bde's support team. We are here to help, not to judge.
Minor Protection
399bde strictly prohibits registration and gaming for anyone under 18. We verify age at registration and investigate any suspicious accounts.
If children or teenagers in your household have access to your device, take the following steps:
- Use parental control software on your browser.
- Keep your 399bde account password private.
- Always log out of your account after using a device.
- If anything seems suspicious, contact 399bde support right away.
If a minor opens an account, 399bde will close it immediately and delete all associated information.
Practical Tips for Responsible Gaming
Having the right tools is just the start — building healthy gaming habits is equally important. Here are a few simple tips from 399bde:
- Set a budget in advance: At the start of each month, decide how much you are willing to spend on gaming. Treat it like any other entertainment expense.
- Set a time limit: Play before dinner or after completing a specific task. Gaming at random times makes it harder to stay in control.
- Play for the fun of it, not for the win: Thinking of gaming as a source of income only adds pressure. Keep it what it is — entertainment.
- Take a break: Take at least a 10-minute break every hour. Get up, move around, and have some water.
- Make time for other hobbies: Don't let gaming be your only form of entertainment. Spend time with family and friends, pursue sports, or engage in creative activities.
- Avoid playing when under the influence of alcohol or when sleep-deprived: Gaming while tired or unwell impairs your judgment and decision-making.
Research shows that players who set a budget and time limit in advance enjoy gaming far more and are significantly less at risk of developing a problem.
Available Safety Tools
Deposit Limit
Set daily, weekly, or monthly limits.
Session time limits
Set your own limit on continuous gaming sessions.
Take a Break
Take a break for anywhere from 1 to 30 days.
Self-Exclusion
A permanent break lasting from 6 months to 5 years.
Ads off
Opt out of promotional communications at any time.
Need help?
Our support team is always available. Reach us via live chat or email.
Useful Pages
FAQs
Answers to frequently asked questions about responsible gaming, all in one place.
Play Responsibly, Win Happily
Safe gaming at 399bde isn't just a promise — it's at the heart of everything we do. Join today and play on your own terms.